Do you have an offline shop?
Our store is online only. We do not have an offline retail outlet. Orders may be made online, or via email or phone. But if you are in Brisbane, Australia, you can certainly visit our office. We would be delighted to help you in any possible way we can.
What is your return policy?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
How do I track my order?
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Please refer to our Shipping Information page for more details.
How can I contact your customer support?
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
Are the sizes true to measurements?
We provide detailed size charts for each product to help you find the perfect fit. Please refer to the size chart on the product page to ensure you choose the right size.
Can I modify or cancel my order after it’s been placed?
We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.
How do I care for my garments?
Care instructions can usually be found on the product’s care label or on the product page itself. We recommend following the provided guidelines to ensure the longevity and quality of your items.
Do you offer online ordering and shipping?
Yes, we offer online ordering with shipping options available. Contact us for more information.
Can I sign up for exclusive offers and updates?
Absolutely! Join our newsletter to receive exclusive offers, promotions, and updates on the latest fashion trends. You can sign up at the bottom of our homepage.
How do I create an account?
Creating an account is easy! Simply click on the “Sign Up” link at the top of the page and follow the prompts to enter your information. You’ll then have access to order history, wishlists, and faster checkout.
What if an item I want is out of stock?
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
Can I change my shipping address after placing an order?
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.
How do I place an order?
You may place your order online, by signing up on our website. We can even take your order over the phone.
How can I pay for my order?
We accept PayPal, Visacard and Mastercard.
All goods must be paid in full before dispatch and will be shipped either the same day or the next business day. If any items are out of stock, customers will be notified within 1 working day via email or phone. Buyers in Australia should receive their order within 7 business days. Overseas orders will take extra time depending on location and will be advised the approximate time frame when the order is processed.
What if the product is defective?
If the product is defective you can choose to be refunded or receive an exchange.
All products carry the size charts wherever required. However, we understand that sometimes choosing the correct size might be difficult. If you need any help, please feel free to contact us.
A link to reset your password will be present in the account login page. If you face any difficulty, kindly contact us.
What if I have a problem not listed here?
Kindly contact us and it will be resolved in the best manner possible.
How much is the delivery cost?
Cost of delivery or shipping depends on the weight of the item and delivery location. You will see the shipping cost displayed on the shopping cart.
Orders automatically receive a tracking number. If you don’t receive it, you may contact us.
Can I return the purchased product?
Yes, most certainly you can, subject to some conditions as outlined in our policies. For further details, please see our
Do you accept international orders?
Yes, we accept orders from all over the world.
Can I pick up the purchased product?
Please contact us to arrange your pick up.
How do I update my account details?
You can edit your details by logging into your account.